Sandy set the high bar
for phone protocols at Pro2Call iQ, and led the team through the training required to meet that personal, interactive customer service standard.
All of our operators go through Sandy's industry leading Phone training to ensure that your patients always have the best experience.
Pro2Call iQ was founded by a dentist, which means we understand the challenges of owning a dental practice. We’re here to help with what you need when you need it.
Consumers are inundated with ads, so it’s vital that your ad catches the eye and immediately grabs interest. You could do this with a headline or slogan.
"Pro2call iQ has not only increased the productivity of our daily operations, it has enhanced our patient experience. On days we are closed, during lunch breaks and when multiple calls come in at the same time, we are no longer missing calls! Recare Calls and Insurance Verifications are now a breeze."
"Our practice has been with Pro2Call IQ from the start. They are the perfect solution for our short-staffed front office. Pro2Call IQ professionally answers incoming calls and schedules directly into our practice software. They also complete insurance verification for us which is a huge time saver. Pro2Call IQs services are invaluable to our success!"
"I've found Pro2Call IQ has gotten it right. They have highly skilled and trained agents focused on helping practices minimize inefficiencies, maximize profits and enhance the patient experience, making it one of the best in the business."
The typical dental practice misses 33% of all incoming calls:
Calls that come in before or after hours of operation, over weekends, during lunch, on days the practice is closed or when the front desk team is too busy to answer.
When those calls go to voicemail, 73% of the callers hang up without leaving a message.
87% of potential new patients that don’t reach a live person when calling a practice
will call a different practice instead of leaving a message or calling back later.
A busy practice misses 4-6 new patient calls a month.
The average income per patient to a practice in a 16 month period is $1200-$1400.
A typical practice is missing thousands of dollars every year
just from missed new patient calls.
The retention rate at a typical practice is 50%.
Only 48% of Americans go to a dentist every year.
The opportunity to grow your practice is enormous. Let us help!
Pick up the phone and call or send us a few
details about what you need and one of our contact center specialists will get back to
you as soon as possible.